Shipping policy

SHIPPING POLICY - GIFTSPLUG

At Giftsplug, every gift is carefully checked and packed with love. Because we handle many custom gifts, artificial flowers, and gift wrapping supplies, we need time to prepare your order perfectly.

Please read our shipping timelines carefully before placing your order.

1. Order Processing Time: 10 Business Days

All orders require 10 business days (Monday - Friday, excluding public holidays) for processing.

What happens during processing?

  • Quality checking your gifts, artificial flowers, spa/makeup tools, and wrapping supplies
  • Carefully assembling and protective packaging for fragile items
  • Preparing invoices and waybills

Custom or personalized gift orders may require the full 10 business days. If your order contains both ready-made and custom items, the entire order will ship together after 10 business days.

You will receive an email/SMS with your tracking number once your order has been shipped.

2. Shipping Time: 5 to 7 Business Days

After processing, delivery takes 5 to 7 business days depending on your location in South Africa.

  • Major Cities (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein): 5 business days
  • Regional / Outlying Areas & Small Towns: 6-7 business days

Total Estimated Time from Order to Delivery: 15 to 17 Business Days

Please note: Business days exclude weekends and South African public holidays. Delays may occur during peak season (Black Friday, Christmas, Valentine's Day) or due to courier delays beyond our control.

3. Courier Partners

We use trusted South African couriers to ensure your parcel arrives safely:

  • The Courier Guy - Door to door
  • Pudo & Paxi - Locker to locker / Store to store (Pep stores)
  • Fastway / Bob Box / CourierIT - Depending on area

You can select your preferred courier at checkout. Pudo/Paxi is recommended for lower shipping fees.

4. Shipping Rates

Shipping fees are calculated at checkout based on weight, parcel size, and delivery location.

We offer:

  • Standard Shipping: R99 - R150 (Door to door)
  • Pudo to Door / Paxi: R60 - R99
  • FREE Shipping on orders over R1000 (South Africa only)

5. Order Tracking

Once your order is shipped, you will receive:

  1. A Shipment Confirmation email
  2. A tracking number and link to track on the courier's website

If you do not receive tracking within 11 business days of ordering, please contact us at aurapalonline@gmail.com with your order number.

6. Delivery Address & Failed Deliveries

Please ensure your shipping address, phone number, and Pudo locker details are 100% correct at checkout.

  • If a parcel is returned to us due to incorrect address or failure to collect within the courier's holding period (3-7 days for Pudo/Paxi), you will be responsible for the re-shipping fee.
  • Giftsplug is not liable for parcels delivered to an incorrect address provided by the customer.

7. Delays, Lost or Damaged Parcels

While we pack all artificial flowers and spa tools securely, sometimes parcels get damaged in transit.

  • If your tracking has not moved for 5+ business days, contact us and we will follow up with the courier.
  • If your parcel arrives damaged, please take photos of the parcel and products within 24 hours of delivery and email us at aurapalonline@gmail.com. We will replace or refund in accordance with our Return Policy and the Consumer Protection Act.

We are not liable for delays caused by the courier, weather, strikes, or circumstances beyond our control.

8. International Shipping

Currently, Giftsplug ships within South Africa only. We do not offer international shipping at this time.

9. Contact Us

Questions about your shipment?

Email: aurapalonline@gmail.com
WhatsApp: 084 790 9464
Business Hours: Mon - Fri, 09:00 - 17:00 SAST

Thank you for supporting Giftsplug!